Frequently Asked Questions

No waterproof chemicals are added.

No, they are not.

Yes!

Yes.

No

It is made up of steel metal and PA/PP Plastic. The mesh is made out of polyester

All of our Stroller Wagons are ASTM F833-19 certified and pass the same certifications that strollers do.

Absolutely! You can conveniently utilize the travel cover with the handlebar either folded down or out, providing you with flexibility and ease of movement.

Our Shade net does not provide UV protection, however our canopy fabric offers UV 50+ protection.

It can hold up to 50 pounds.

The snack tray can hold up to 25 pounds.

The weight capacity for the rear baskets is 11 lbs across all models.

Yes, the W2 Elite wheels will fit and work on a W2 OG.

Unfortunately, the seats from the W2 and W4 models cannot be used interchangeably with the W1 or X-Series model due to design differences.

The canopy rods are different between the two series and can not be interchanged.

• W4 OG 
• W4 Elite
• W4 Luxe
• W2 Elite
• W2 Luxe

They are not compatible with the W2 OG

There are 4 upgrades that the Luxe has:

• Magnetic harness
• XL all-terrain wheels
• Vegan leather handlebar cover
• Extra pockets on the rear basket fabric

Everything else is the same.

We have a YouTube video available that you can use as a reference.

Unfortunately the W2 Original was designed to not have a rear basket fabric, for this reason you are not able to add it on.

Because sand is not a smooth or flat surface, its uneven texture can present issues with the performance of the wagon when
trying to push it. Like with any wagon that is holding a substantial amount of weight, navigating through sand would be a bit difficult but still very much possible. 

Thanks for your question. As airline policies vary, we recommend that you call and check with your specific airline with our product's dimensions and weight.

Please note that we are not responsible for any for any airline fees you may incur.

Our stroller wagons are designed to provide enhanced maneuverability and ease of steering. The swiveling nature can sometimes lead to the wagon veering or drifting slightly to one side or the other. This is especially noticeable when traversing uneven terrain or when encountering obstacles. 

Rest assured that this veering is not a defect or indication of any safety concerns. It is simply a characteristic of stroller wagons with swivel wheels. The purpose of the swivel wheels is to allow for better maneuvering and turning flexibility, and this slight veering is a trade-off for that enhanced

Yes, please reach out to our customer service team at hello@wonderfold.com to assist you with ordering.

Yes! All of our stroller wagons pass ASTM certification. AKA, pass the same safety tests that strollers do!

W4: 300 lbs total and 99 lbs per bench
W2: 200 lbs total and 45 lbs per bench

W1: 180 lbs

X4: 180 lbs

X2: 180 lbs

All WonderFold Wagons come with a one year manufacturer warranty. When you purchase a new, unused WonderFold product, you are entitled to receive a product free from any manufacturing defects.

WonderFold Warranty

When you purchase a new, unused WonderFold product, you are entitled to receive a product free from any manufacturing defects for 30 days from the date the product is purchased. ​

Submit a Claim

You can also purchase Replacement Parts

Please reach out to our customer care team and they can assist in determining what is wrong with your product. From there they will provide pricing for the part(s) necessary to fix your product.

Yes, the Stroller Wagon Mittens are specially treated to repel snow and rain.

The Car Seat Adaptor is exclusively designed and safety tested to fit the following infant car seats: Clek, Britax, Chicco, Maxi-Cosi and Nuna.

The car seat adapter is compatible not only with this year's models but also with all W2 Elite/Luxe Stroller Wagons and all W4 Stroller Wagons.

Yes, you will be able to fold the stroller wagon with the bracket attached however the car seat will need to be removed.

We recommend placing the car seat on the front end of the wagon rather than near the handlebar unless you have two car seat adapters installed on a W4. Then it is safe to put a car seat adapter on each side.

Two car seat adapters are compatible on our W4 models only.

The push walker is designed to carry toys exclusively and is not intended for transporting people. It is crucial not to exceed the maximum weight capacity, which is set at 40 lbs.

For cleaning the removable mesh tote, it is recommended to spot clean using a solution of mild soap and warm water. Ensure thorough rinsing and wipe with a dry cloth until completely dry.

Yes, replacement parts are available for purchase.

Certainly, the push handle comes with adjustable heights to cater to individual preferences.

To clean the push walker, spot clean with a mild soap and warm water solution. Afterward, rinse and wipe with a dry cloth until it is fully dry to maintain its optimal condition.

We value your satisfaction and aim to facilitate hassle-free returns within our 30-day return window. Please review the following guidelines for a smooth return process: Customers are able to return our products within 30 days of delivery. Restocking Fees may apply. Please review our full return policy for clarification.

Return Policy

For more information on our return policy, tap the link below.

Return Policy

Frame: Clean with a soft towel, lukewarm water and mild cleaning solution. Be sure to wipe off any remaining water with a dry cloth.

Wheels: Clean stroller wagon wheels regularly with water and remove any dirt. Be sure to wipe off any remaining water with a dry cloth.

Fabric: Spot clean with mild soap and warm water solution and air dry.

We'd love to offer family members with special needs a 25%* discount on regular priced WonderFold Wagons and accessories, excluding limited editions collections.

*Discount cannot be combined with any other offers.

Please send an email to customerservice@jenopher.com with the following details:

• Child's Name
• Medical Diagnosis
• Description of which products you are interested in and how they will benefit your child.
• Will the products purchased be part of the patients medical treatment plan?
• Provide contact information on your medical provider as follows:
• Full Name/Phone/Email address (if have)
• Medical Designation (Physician, PT, Social Worker, etc.)

Once your application has been approved, you’ll receive a one-time use code
that can be applied at checkout for up to 14 days.  Please allow 3-5 business days for your application to be processed.

WonderFold Stroller Wagons are NOT considered official medical devices.

To show our appreciation to everyday Heroes, WonderFold offers a 15%* discount on regular priced WonderFold Wagons and accessories (excluding limited editions
collections) to military, veterans, first responders, medical workers and teachers.

*Discount cannot be combined with any other sales offers.

To apply you will need to send an email to customerservice@jenopher.com with the following details about
yourself:

• Name
• Professional Designation
• Military (Active Duty, Veterans & Dependents)
• Responders (Police, Fire, EMT)
• Medical (Doctors, Nurses, Medical staff)
• Teachers (Pre-K – Professors)
• Location and the branch/medical details.

Once your application has been approved, you’ll receive a one-time use code
that can be applied at checkout for up to 14 days.  Please allow 3-5 business days for your application to be processed.